E-invoice Rejections & Resolutions

Rejection Message 

Reason for Error 

Resolution 

The distance between the pin codes given is too high or low. 

The provided distance is incorrect. A difference of +/- 10% is allowed, and distance must fall within that range. 

Check the distance between the pin codes using the below link https://ewaybillgst.gov.in/Others/P2PDistance.aspx 
 
Else mention the distance as "0" and resolve the exception and try re-sending E-Invoicing 

The field Location must be a string with a minimum length of 3 and a maximum length of 50 

Location is not as per the required format 

Field Location refers to Bill from the place that is, to specify the location where your supplies are billed from. Depending on your business operation, this can be either the same or different from the location where your supplies are shipped from. This must be configured from F11 > GST Details > Bill from Place – wherein min 2 or max 30 characters is must (without any Special Character 

The field document number must match the expression 

Document Number is not as per the required format 

Document Number must follow below validations 

(or) 

1. Cannot be empty 

The document number doesn’t match with regular expression 

2. Should be maximum 16 characters 

3. Should not have space 

4. The only special character allowed is / (forward slash) 

5. The first character should not be 0 or / (forward slash) 

The Document date should not be a future date. 

The Document Date specified is of future Date 

e-Invoice generated for future day that is, not equal to the current date. Check the Document date that is being passed and it should not be of a date greater than today’s date. 

The State field is required 

State code is not specified 

If you have provided a new state or not applicable in the State field, a state code will not be sent to the portal. Ensure that a state is selected from the List of States. 

Steps to resolve these issues 

a. First need to identify which State has error 

F11 > Enable Goods and Services Tax (GST) > Check State in Bill from place 

b. Check Bill to/Ship To state, based on Voucher Type 

i. In case of Sales, check Party Details / Consignee Details using Ctrl+I (More Details) in alteration of voucher for Bill to/ Ship to State respectively 

ii. In case of POS, Credit Note, Debit Note and Journal, check Party Details using Ctrl+I (More Details) in alteration of voucher for Bill to State 

c. Check State in Dispatch from Details section under e-Invoice Details using Ctrl+I (More Details) in alteration of voucher. 

d. Once Identified, kindly ensure that the State is selected from the List of States. 

e. Once updated with the correct State, Marked the voucher as Resolved, and send it again for IRN generation. 

The field Address 1 must be a string with a minimum length of 1 and maximum length of 100 

Address 1/Address 2 is not as per the required format 

The maximum length of address allowed is 200 characters (100 against address line 1 and 100 against address line 2). Tally will combine and incorporate the maximum possible characters in first and second address lines (after truncating to nearest word). However, if address is beyond 200 characters it will get rejected by NIC. Hence ensure the Party masters and Company dispatch address and in accordance with this. Please remove any additional information (Ex: Contact person name / phone / e-mail etc. mentioned as part of address.) that is not relevant or is not a property of address. 

The field Address 2 must be a string with a minimum length of 3 and maximum length of 100 

The pin code does not match with state code of supplier 

The available PIN Code XXX of Buyer does not belong to his/her State 

Check the specified State Name is not blank for the supplier/ buyer selected (supplementary details). Ensure that the States are selected from the list of states defaulted in Tally and they are selected in supplementary details and ensure the provided PIN Code is also correct. 

Verify the details from below link to see the first 3 characters range of pin code range for a particular State 

https://einvoice1.gst.gov.in/Others/MasterCodes 

Select Pincodes from the available radio buttons. 

Select State Name, provide Captcha and click on Go to get the list of Pincodes 

Verify pincode falls within range of Pincode for State. 

to validate the proper Distance 

The field Legal Name must be a String with a minimum length of 3 and maximum length of 100 

The field Legal Name is not as per the required format 

Legal Name is the Entity registered Business with a specific Name. Under Mailing Name, ensure the Legal Name of the Business (Seller / Buyer) is provided to captured and should hold Min 3 to max 100 characters. 

The field Transport document number must match the regular expression 

Transporter Document Number is not as per the required format 

Transporter document number in the e-Way Bill Details should follow the below validation 

1. Document number should be 15 characters 

2. Only capital letters are allowed 

The field rounding off amount must be between 99 and -99 

Reason1: Ledger type is selected as “Invoice Rounding” in expenses, sales ledger, or duty ledger, selected under expenses or sales, where enabled the option invoice rounding and accepted, later changed to the duty ledger. 
 
Reason2 : This error even occurs in vouchers, where round-off is not used. The reason for this could be in any of the ledgers used in the invoice type of ledger would have been chosen as Invoice rounding. This could be in the party, sales, or additional ledger 

Reason1 
Alter the expense and sales ledger 
Set the Type of Ledger option to Not Applicable. 
Alter the duty ledger 
1. Set Type of Ledger to Not Applicable. 
2. Press Backspace > select Duties & Taxes and press Ctrl+A to accept the ledger and transaction. 
Reason2 
We suggest changing the accounting group to Expenses, then Set the Type of Ledger option to Not Applicable. 

Duplicate IRN 

You might be attempting to create an IRN that is already generated. 

When trying to generate an e-invoice, you will receive a duplicate IRN if the IRN number has already been generated.  

The possibilities are. 

1. Deletion of voucher in books 

1. Cancel IRN on portal. 

Check daybook for said voucher number already exists, else check in IRP portal whether said IRN information exists.  

In case, said voucher details not shown on IRP portal, user can check GSTR 1 report for said transaction.  

In case same is shown in GSTR report, then user might have deleted the transaction in the books, so user need to insert said voucher (use get IRN in case its available in IRP portal or within 72hrs) else issue credit note as QR code / IRN details do not exist. Then issue a fresh invoice for the buyer. 

Reverse Charge is not applicable for this transaction 

Trying to set ‘Reverse Charges applicable’ for transactions other than B2B transaction 

Check the ‘Reverse Charges Applicable’ parameter as per the current type of transaction nature of transaction and. E-invoice required for outward supplies on RCM.  

For Intra-state transaction, IGST amount is not applicable; only CGST and SGST amounts are applicable 

IGST amount is being passed for Intra State transaction where as CGST and SGST are applicable. 

Please check the applicable taxes for current transaction. If the State code of Point of Supply (POS) of recipient is same is state code of Supplier, then CSGT and SGST applies. However, under exception circumstances as per rule if IGST is applicable for intrastate transaction, then pass the ‘IGST_on_IntraState_Supply’ flag as ‘Y’ with IGST value so that system can process your request or mark the supply under section 7. 

For inter-state transaction, CGST and SGST amounts are not applicable; only IGST amount is applicable 

CGST and SGST taxes are being passed for interstate transactions 

Please check the applicable taxes for current transaction. If the State code of Point of Supply (POS) of recipient is different than the state code of Supplier, then IGST applies. Pl check the details in supplementary details.  

HSN code(s)- {0} is invalid 

Wrong HSN code is being passed 

Check the HSN code being passed and cross-check the correctness of HSN code on e-invoice portal. Still, if you feel it is correct, then please send the details to the helpdesk for verification at e-invoice system side. 

Verify the HSN details from below link 

https://services.gst.gov.in/services/searchhsnsac 

Unit Quantity Code(s)- {0} is/are not as per master 

Invalid unit code has been passed 

Check the UQC has been selected from the list for UOM used / configured for said item master. 

Cannot generate e-Invoice as the supplier GSTIN – {0} is SEZ 

SEZ GSTIN user is trying to generate the eInvoice 

eInvoice is not applicable for SEZ supplier 

Supplier GSTIN state code does not match with the state code passed in supplier details 

The state code passed and first two digits of the GSTIN passed in the Supplier details do not match 

In the Supplier details, first two digits of the GSTIN should match the state code passed. Tally maps the State code against each state internally. In case user has created any state manually and are used, the said error triggers. Select the State from the given list of States. 

Invalid supplier state code 

State code passed in the Supplier Details is incorrect 

Pass the correct State code in the Supplier Details. For State code master, visit the portal under Search -> Master Codes 

The recipient state code is invalid 

State code passed in the Recipient Details is incorrect 

Pass the correct State code in the Recipient Details. For State code master, visit the portal under Search -> Master Codes 

The recipient state code is incorrect for {0} transaction 

State code under Recipient Details is sent other than 96, for the specified type of transaction 

Send Other Country code (96) for State code under Recipient Details, for the specified transaction type 

For Intra-state supply, IGST cannot be charged 

IGST on Intra value is set as ‘Y’ but different state codes are mentioned under Supplier Details and POS 

When IGST on Intra value is set as ‘Y’, it should be an intra state transaction and hence State code under Supplier Details should be same as POS under Recipient Details 

Recipient GSTIN state code does not match with the state code passed in recipient details 

The state code passed and first two digits of the GSTIN passed in the Recipient details do not match. 

In the Recipient details, first two digits of the GSTIN should match the state code passed. Tally maps the State Code against each state internally. In case user has created any state manually and are used, the said error triggers. Select the State from the given list of States. 

GSTIN -{0} is invalid. 

Recipient GSTIN is invalid or does not exist in e-invoice system 

Check the correctness of the GSTIN. If it is available in GST portal, it will return you with the details. If you get the details, then you can send request to generate the IRN. If you are not able to verify through API, you can go to einvocie1.gst.gov.in portal and use the ‘Tax Payer / GSTIN’ option in search menu to check the status manually from GST Portal and use ‘Update’ button to get it updated from GST Common Portal 

The HSN – {0} does not belong to Goods 

The provided HSN Code is not a valid HSN code for Goods. 

For Services, the HSN should be starting with 99, they always belong to service (SAC Code). Check the Item Master / Sales account has “Services” mapped under Type of Supply.  

The HSN – {0} does not belong to Service 

The provided SAC Code is not a valid SAC code for Services. 

For Goods, the HSN will start other than 99 and belongs to Goods (HSN). Check the Item Master / Sales account has “Goods” mapped under Type of Supply. 

Duty amount doesn’t match with the Taxable value and rate 

Tax amount is not calculated as per the GST rate on the taxable amount 

The e-Invoice system allows a tax amount tolerance of Rs 1. The calculation of the threshold is done as in the following example: 

If the calculated value for IGST is 2345.04, then the tolerance limit for the entered value of that item is between 2344.00 and 2347.00. 

If the calculated value of IGST is 10241.00, then the tolerance limit for the entered value of IGST of all items is between 10240.00 and 10242.00. 

These round-off validations are present at both individual item level and voucher level. Therefore, while manually rounding off the tax amounts in invoices, ensure that the calculation rules based on tolerance limits, as explained in the earlier example, are followed. 

The taxable value can also be overridden in transactions to meet round-off conditions. The e-Invoice system allows invoice-level rounding off between -99 and 99. Therefore, any differential amount (between taxable tax and total invoice amount) should be considered for rounding off.